Return & Refund Policy
At our company, customer satisfaction is our priority. Due to product-specific handling protocols, we generally do not accept returns of physical items. However, we offer a tailored solution to resolve issues:
- Replacement Policy
If your item is defective, damaged, or incorrect upon receipt, we will provide a free replacement within 14 days of purchase. Contact our support team via 18763091616@163.com with your order number, photos/videos of the issue, and a brief description. Once verified, a new item will be dispatched immediately. - Refund Policy
If a replacement is unavailable, or you prefer reimbursement, partial refunds up to 60% of the item’s price may be granted. This covers restocking, quality checks, and processing costs. Refunds will be issued to your original payment method within 10 business days. - Non-Qualifying Situations
Refunds/replacements do not apply if:- Products are altered, used, or damaged post-delivery.
- Requests are submitted after 14 days.
- Items are non-physical (e.g., digital downloads).
- Exceptions
We reserve the right to deny requests violating these terms. Shipping fees for replacements are covered by us; return shipping for refunds is the customer’s responsibility.
For assistance, contact 18763091616@163.com. This policy may be updated periodically.